1- How can I place an order?
Once you have added the desired items to your cart, follow the instructions:
To order as a guest
Click on the shopping cart and proceed to checkout
Enter all the required information
Choose the payment method
Click ‘place order’
To order with KURTA KAHANI account
Log into your account
Click on the shopping cart and proceed to checkout
Enter all the required information
Choose the payment method
Click ‘place order’
 
2- How are the orders confirmed?
Kurta Kahani will call your kind self to confirm the orders.

3- What If a customer misses the call?
In that case, our customer support team will call you again for verification.

4- Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.

5- What is your Estimated delivery time?
Your order will be dispatched within 48-72hrs and will be handed over to the courier for delivery. However sometimes the order is delayed due to public holidays, unforeseen circumstances (weather, lockdowns), or during sales due to overwhelming response, It could take 5-10 working days for an order to be delivered to the doorstep (depending on the customer location).

 
6- How can I cancel my order?
For order cancellation, please contact our customer services department within 24 hours of placing the order.

7- Do you Restock the sold out articles online?
We do replenish articles on our e-store (online), unless they have sold out entirely. In this instance, we advise you to keep an eye on our web page or you may visit the nearest store to check availability.
 
8- How to track my Order once dispatched?
You can call us on 03-111-158782 and track order, you also contact us on whats app on same number for order tracking
 
9- How do I contact customer service department?
You can contact us any of the following methods:
-by WhatsApp; 031-111-158-782
- by using our Website contact form
- by calling us on Cell: +92-31-111-158-782 (Monday to Saturday 9am to 9pm)
- by email, using mykurtakahani@gmail.com